Founded in the United States in 1996, iHerb serves customers in over 180 countries worldwide. Orders ship directly from our strategically located logistics centers across the U.S., South Korea, Hong Kong, and Saudi Arabia, helping ensure speedy and reliable delivery.
General Information
Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.
Customs Information
For information about customs, import duties, etc., visit: Customs and Excise Department
Shipping
The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.
| Service Name | Tracking | Max Order Weight Limit | Service Notes |
|---|---|---|---|
| Climate Controlled Home Delivery | Full tracking available | 52LBS (24KG) | Delivered via climate-controlled vehicle (17-22°C) |
| Global Air Locker with Tracking | Full tracking available | 10LBS (4.5KG) | SF Express provides free storage for up to 24 hours for lockers and 48 hours for pickup stores. If your order is not collected within the free period, SF Express will charge a storage fee of HK$15 per day.
Once your order is ready for pickup from the selected pickup location/locker, the carrier will send a SMS with pickup instructions. |
| Global Air Home Delivery with Tracking* | Full tracking available | 22LBS (9.98KG) | iHerb automatically assigns the fastest and most affordable carrier (JD Express or SF Express). |
| SF Express Home Delivery | Full tracking available | 52LBS (24KG) | N/A |
| JD Express Home Delivery | Full tracking available | 22LBS (9.98KG) | N/A |
| JD Express Same Day Home Delivery | Full tracking available | 22LBS (9.98KG) | Cutoff Time: Place your order before 11 AM HKT for same-day delivery.
Same-day delivery window: 3 PM -10 PM HKT
Same-day service is not available to remote areas/outlying Islands (Cheung Chau, Lantau Island, Peng Chau, Lamma Island). |
Shipping Company Contact Information
| SF Express | Email: [email protected] Phone: +852 27300273 CS Operation Hours: Monday-Friday 8:00-20:30 Saturday-Sunday (Holidays) 8:00-20:00 |
| JD Express | Email: [email protected] Phone: +852 2594 9618 CS Operation Hours: Monday-Sunday (Holidays) 8:00-20:30 |
Contact Us
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